NSS Vision

NSS Int’l Co. originated by web hosting service core technology, and the Taiwan market as a base. In many years cultivating in information market we became web hosting services’ leading brands in Taiwan. Take advantage of the extension diversified information services to provide high quality information services as our responsibility. NSS service areas extended in all of Taiwan, China, and markets in Asia so we are facing the world stage.

NSS has rich technical professionals and experience for brand management. We feel the heavy responsibility and must strive to enhance of SME e degree to let Taiwanese companies will not be absent in the compete wave of global internet economy market.

In the same time, NSS pay attention to employee benefits. Provide an excellent working environment, give colleagues a humane welfare, to be the most intimate care, and encourage colleagues to enjoy the results of the work. This has been regarded as an important corporate responsibility. We believe that only high quality working environment can cultivate the best talents and able to provide the excellent service quality. It is the primary responsibility of the enterprise. In the same time it is the main key to success.

From the advantages of extending, responsibility, and the whole team for career ambition, our vision:

• Become the largest IT outsourcing company in Taiwan.
• Become the most dotes female employees of the company in Taiwan.
• Pursue an international perspective innovation and excellence service quality.

NSS Mission

I. NSS provide efficient, professional, enthusiasm, and reliable service to build first-class brand and goodwill.
II. NSS believe customer as a teacher so we discover customer needs and let customer hundred percent satisfaction.
III. NSS give high quality products and reasonable pricing to let enterprises can with minimum cost to achieve the highest economic efficiency.

NSS Core Value Description

• Satisfactory Service：
  NSS keep provide the best service, integrity service, caring service, sensation service, and active service to the customers.
• Pursuit of Excellence：
  NSS keep continue to improve all-round, attention to any detail, and the pursuit of excellence.
• Elite Team：
  NSS keep continue to train and improve the ability of all colleagues to establishment of the elite team. Also we continue to provide high quality work environment for all of colleagues.
• Continuous Learning：
  We are committed to creating a learning culture for thinking patterns and enhance competitiveness through the full learning and reading.

Products Services

• Web Hosting
• E-commerce
• Internet Advertising
• Commercial Software
• MSS

Customer Service Plan

I. Customer Service Elements:

• Attitude
  For all of colleagues have the respect and enthusiasm to service our customers. The customer service starts from the “Heart”.
• Knowledge
  Regularly organizes education training to increase the skills and knowledge of colleagues.
• Skill
  Training colleagues for the operating system to very proficient and in the shortest possible time to deal and solve customer problems.

II. Customer Service Principles：

• Equality
  For NSS customers are all equality, we regardless of customer’s company size.
• Respect
  Customers as friends and we are very care about customer’s problems. Let customers to be served and feeling of being respected.
• Learning
  Through regular continuous education and training, and constantly enhance the professional skills and the quality of NSS colleagues to create greater customer satisfaction value.

III. Customer Service Policy

• Cultivate search and problem solving skills and methods.
• The first priority is to solve customer’s problems.
• Even are the customer issues but we still need to check the cause of the problem and inform to customer and solve problems for customers.
• Commitment to customer’s thing will active processing and active return for any customer’s problems can in the shortest possible time to get a satisfactory answer and solution.