NSS Group is the first provide 24/7 customer service in the national
24 hours customer online service 4499-319 (cellphone please add 02 area code) Taking cares for you all the time.

Virtual server is an intangible product, so we are selling for improve customer service and stability quality, because server needs able to run 24/7. For many operators they are doing cheap vicious cycle to reduce service cost, so they are only offer the daytime service (Monday to Friday 9:00am ~ 6:00pm). But for most customers' website need to run in 24 hours, if they have problem with their website doing off working hours then they don’t get help (or only provide from email, blog, and fax one way communication), they have to wait till next working hours. Therefore, when customers facing emergency problem it can be disastrous customers' opportunities. NSS uphold the five characteristics to give our customer satisfaction and exquisite service because our service is 24/7 to provide you the best service.

• The only company import Callcenter system worth over million TWD in the same industry in Taiwan.
  NSS 24 hours customer service for all phone call we will recording it to ensure service quality. We also have surveillance system to surveillance all the conversation in the Call Center and the hosting servers operations.
• Online Support Ticket System:
  NSS 24 hours service provide our customer from Monday to Friday 09:00 ~ 18:00 to report your normal problem and we are mostly will solve the problem and reply to out customer in five hours, if not we will solve the problem and reply to our customer in 24 hours. The customer can check the solving progress from customer management webpage.
• LiveChat System:
  NSS 24 hours customer service provide LiveChat system, when our customer facing the problem can contact our service to solve your problem immediately and we will help you solve the problem and reply no longer than 24 hours.
• Customer Survey:
  NSS customer can fill out the customer survey in anytime to let us know your opinion.
  Welcome to our website.
• Customer Complaints:
  For NSS’s customer if you have any dissatisfied on our customer service we provide, welcome to send us email to complain to the chief executive. NSS will process your case in 24 hours. Customer Complaints Methods: manager@nss.com.tw | www.nss.com.tw/service/

NSS Contact Information:

• 24H Taiwan:+886 4499-314 . China:4000-413195 .
• English Service Monday to Friday 10:00~17:00 GMT+8
• Hong kong:800966656 . Singapore:31580270 .
  Philippines:6322313390 . Japan:0345209319 .
  Korea:00308132850 . Thailand:0600035633 .
  Indonesia:622129759268 Vietnam:12280217 India:0008001004490 .
  Australia:0280152858 . America:13156281808
• Webstie:：www.nss.com.tw | Email：host@nss.com.tw | Address：13F., No.9, Sec. 3, Minsheng E. Rd., Songshan Dist., Taipei City 10596, Taiwan (R.O.C.)