NSS Vision

NSS Group started as a web hosting service provider as our core business with the base office in Taipei. After years of successfully penetrating the Information Technology market we became the leading web hosting service provider in Taiwan. As we commit in providing highest quality service, we extended our services in all of areas of Taiwan, China, and other neighboring countries in Asia as we prepare to serve the global market.

NSS Group have highly experienced technical professionals that are fully committed to help Small Medium enterprise in Taiwan to be globally competitive

At NSS Group we believe that employees as our most valuable assets. We recognize that the dedication & skills of our employees is critical to our success. In return the company provides an excellent working environment, competitive compensation & benefits package, a company that encourage continuous learning by proving job & skills training, a company that truly cares to the well-being of the employees and encourages employees to enjoy working at NSS.

NSS Group Vision:

• To become the largest Web hosting company in Asia
• To become the most female friendly company in Taiwan
• To be globally competitive when it comes to innovation and excellence service quality

NSS Mission

1. NSS is committed to provide highly efficient professional to serve the needs of our clients & to fully uphold that NSS group as a first class brand in the web hosting industry.
2. NSS believes that we should understand & anticipates what customer’s needs so we can provide 100% satisfaction service to our clients.
3. NSS provides high quality products & services with reasonable price so that customer can achieve highest economic efficiency with the minimum cost.

NSS Core Value Description

• Best Quality Service:
  NSS provide the best quality service with integrity, caring service and proactive service to the customers.
• Pursuit of Excellence：
  NSS will continue to improve our products & services in pursuit of excellence.
• Elite Team：
  NSS will continue to train and improve the skills of our employees to be the elite team in the web hosting industry.
• Continuous Learning：
  NSS is committed in a continuous learning culture to enhance the skills of the employees through eLearning and training.

Products Services

• Web Hosting
• E-commerce
• Internet Advertising
• Commercial Software
• MSS

Customer Service Plan

I. Customer Service Elements:

• Attitude
  We serve from the heart, with respect and enthusiasm to our customers.
• Knowledge
  We regularly organize training to increase the skills and knowledge of our employees.
• Skill
  We provide the highest quality technical training to our employees so we can deal with the customer’s problem in a shortest time & with the best service.

II. Customer Service Principles：

• Equality
  We ensure that all our customers are treated fairly and with the highest quality service.
• Respect
  We regard our customers as friends. So we serve them with respect & care.
• Learning
  We regularly train and enhance the skills of our employees so we can exceed customer’s expectations when it comes to customer service.

III. Customer Service Policy

• We will make our goal to exceed the expectations of all our customers by continually providing top notch problem solving skills.
• Our priority is to solve the customer’s problems.
• We will listen to our customer’s request and promptly take the necessary action to assist them.
• We will commit to respond the shortest possible time with the best solution to our customer’s inquiries and problems.